December 19, 2009 On Managing Emotionally Unhealthy Employees

Matt. 8:17 - "He took up our infirmities and carried our diseases."

We will sometimes find ourselves supervising or managing people who are not very healthy.  They may appear at first to be charming and helpful, but over time or under stress, they reveal themselves to be “wired” differently from what we would like.  They may not be certifiably ill, but it is certainly tempting to consider them “unstable.”

 Another fellow, slammed doors regularly, kept dirty socks in his desk drawer, and would call in sick because of “flatulence”.  Another woman supervised a woman who had been convicted of embezzlement–which was only revealed after the employee refused to answer phones, follow direction or produce assigned work.  These cases are all real and are included here to show that we can easily be surrounded by unhealthy or even criminal behavior.

The people we need to hire and retain are healthy: they are skilled, have a talent or flair for the work and are able to work with others. When a behavior problem is presented, we need to determine whether this person is unhealthy enough to be dangerous to himself or others.  If that is the case, then you need to go into high gear to preserve the safety of all in the workplace. 

Consulting the Employee Assistance group in your company, or Human Resources professionals or even a therapist is called for.  Private investigators can be hired to determine if past behavior was criminal or not.  If, however, the person is just moderately “socially inept” and just causing self and others discomfort, then the steps are different.  Here the task is to decide whether to act, ask for help, or choose to live with the behavior.  If we choose to live with the “behavior” a sense of humor can help everyone involved. 

In determining the path we wish to pursue, we need to ask how do we meet our obligation to another human being, treat others with dignity, meet our obligations to our employers, while still taking care of ourselves?

Some simple rules are helpful

1. Remember, it is not our responsibility to fix this person--it is her or his responsibility to do so.

One woman we know had an extremely talented employee who was in trouble with the IRS, had had his car repossessed, was being sued for $6,000 by a leasing company and had lost 8 of his friends in the past year to painful deaths.  His supervisor had lent him money once, was considering doing it again, but was under pressure from the Finance VP to fire him. 

2. As a supervisor, we must follow the policies and procedures of our organization; however, where discretion is provided to the supervisor, we can utilize that flexibility.

 

3. As a leader, it is not our role to be judgmental (i.e. treating this person as a pariah, isolating them, calling them names, gossiping about them); it is our role to ensure that work is able to be accomplished by every member of the work team.

 

4. Through our example, we can lead others to leading a spiritual life; however, we must always remember that in spiritual affairs, one should attract others, not promote a position; and one must never discriminate on the basis of faith.

 

5. When people are behaving in extremely inappropriate ways, they may be functioning at an age level far below their chronological age.  We need to decide how comfortable we are in help­ing them (parenting them on the job) to develop to a more adult stage; can we do it with gentle­ness, love, respect and humor?  If not, can we help them to find a way to get that parenting?

Caution:  Assumptions should be tested with a trusted friend--it is usually not in anybody's best interest for us to take on this kind of parenting role.  There are times however when it might work--particularly if we are a teacher or have a mentoring role to play in our organization.

 

6. When a person is behaving in extremely inappropriate ways, he may be functioning “without boundaries,” that is without knowing where he begins and ends, where other people begin and end.  As a supervisor, it is appropriate to set boundaries, set expectations of behavior and levy consequences for meeting (celebrations) or not meeting (removal of privileges) those expectations.

 

7. If we are having trouble dealing with these issues, we need to find a counselor we can trust for ourselves.  This employee may be a trigger for our own growth, creating opportunities for us to see patterns in our own development that need attention.  Therapists are very helpful in such situations, particularly if they understand the work place.

 

8. We need to remember that every person in our life is present so that we can learn a lesson, or otherwise grow in some way. 

As spiritual women, we need to take very good care of ourselves during times of dealing with very unhealthy people.  Such people drain us of energy; we need to guard ourselves carefully during these times, and ensure that we have playful, relaxing experiences. We need to ensure that we are healthy ourselves, eating well and getting enough sleep.  Consider: a walk with a special friend; an ice cream cone; tea and crumpets after a draining session; watching a fun and funny, favorite movie after making a tough decision; turning the problem over to God, using prayer and meditation to learn how to proceed in the face of this difficulty.

One of the genuine joys, comforts and confidences we have as Spirit-filled people is that in addition to the counsel and prayers of friends and profess­sional resources, we can also seek God’s guidance through the historical, real life writings of the Bible. It is loaded with stories and examples of authentic leaders leading real people. As we read the Bible and apply its wisdom, we are to always be open to the presence and leading of the Holy Spirit. This dynamic of the Holy Spirit working through others and through scriptures is a critical piece in obtaining the wisdom and discernment we need when working with emotionally unhealthy employees. -CJS

Prayer for Supervising Unhealthy People.

Lord and Giver of Life, please guide me in my relationship with _______________.  Help me, please, to be able to distinguish between opportunity and temptation, between the opportunity to grow with another person and temptation to fix someone else rather than myself.  Am I attracted to this situation for healthy reasons–opportunities to live out my spiritual commitment to give and to love; or is this person another temptation to try to save, rescue, and fix, keeping the focus away from myself and my own needs?  Please guide me in knowing the difference.  Please help me to retain my own self, while doing your work.  Amen.

                                           Essay and Prayer written by Kathleen Whiteside-Langdon

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